Privacy Policy

1. Information We Collect

When you use AutoCupid, we collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and profile details when you create an account.
• Vehicle Information: Vehicle make, model, and year when you submit a service request.
• Location Data: Your GPS coordinates or manually entered address when requesting a service, used to connect you with nearby repairers.
• Payment Information: Payment details are processed securely through Stripe. We do not store your full card number, CVV, or expiration date on our servers.
• Communications: Messages exchanged between customers and repairers through the in-app messaging feature.
• Business Information (Repairers): ABN, insurance details, business name, service area, and specialties.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect customers with qualified repairers based on location and service needs
• Process payments and manage billing
• Send notifications about job status updates, quotes, and service communications
• Verify repairer credentials (ABN, insurance) for quality assurance
• Monitor and analyse usage patterns to improve the platform
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Repairers/Customers: When you request a service, your name, location, and job details are shared with the assigned repairer. Repairer business information is visible to customers.
• Payment Processing: Payment data is shared with Stripe for secure transaction processing.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit (TLS/SSL), secure payment processing through Stripe, and access controls on our systems.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for legitimate business purposes, such as resolving disputes, enforcing our agreements, and complying with legal obligations.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Location Data

Location data is collected only when you actively use the service (e.g., submitting a job request or when a repairer is en route). For repairers, location tracking is active only during active jobs. We do not track your location when you are not using the app.

8. Cookies and Analytics

We use essential cookies to maintain your session and authentication state. We may use analytics tools to understand how users interact with our platform. These tools collect anonymised data and do not identify individual users.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform. Your continued use of AutoCupid after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected].